FAQS

DO YOU PROVIDE ALTERATIONS?

We are happy to provide alterations within 30 days of receiving your garment to better fit your shape. In order to do so, we ask you to set up an appointment to visit our studio in Toronto (Canada). Here we will complete your alterations and let you know when you can collect the garment (within 1 - 2 weeks).

Please email dan@houseofdwir.com including:

Name on the order.

Email address on the order.

Your request and alteration inquiry, as well as your order number.

*Alteration fees are subject to change and will be provided upon request.

WHAT ARE THE SHIPPING COSTS?

We are pleased to offer free shipping to the USA and CANADA.

Shipping to Europe is charged at a flat fee of 15 $CAD, shipping to the rest of the world is charged at a flat fee of 30 $CAD.

HOW CAN I TRACK MY ORDER?

Once your order has been placed, we will send a confirmation email immediately and follow up with a shipping notification and tracking number. Please note, the tracking number may take up to 24 hours to be active and available.

DO YOU COVER DUTIES/TAX FOR INTERNATIONAL SHIPMENTS?

All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. Should you need further information before purchasing, we recommend you consult your local customs authority.

DO YOU COVER LOST OR STOLEN PACKAGES?

We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at dan@houseofdwir.com so that we can help file a claim with the shipping carrier.

HOW DOES GENDERLESS SIZING WORK?

Every piece is genderless, therefore refer to the individualized sizing chart included to the right of each garment to see the actual measurement in inches or centimetres of the item. Please measure your body to ensure that the item will be a good fit.

DO YOU TAKE INTERNS AND WHERE IS YOUR STUDIO?

Every piece is handmade in our studio in down town Toronto, in Canada. We are always happy to discover new talents and to educate any generation on the fashion business. If you want to learn every step of the way to create a collection and are passionate about genderless fashion, we are a good fit for you and we would love to hear from you! Please send us your resume and a portfolio to dan@houseofdwir.com

© 2019 by HOUSE OF DWIR. Proudly created with love by atelierhans.ch

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